Job Description
Join Our Elite Night Shift Team Immediately! We're urgently seeking dedicated Night Shift Support Specialists to join our award-winning client in Columbus. This critical role ensures 24/7 operational excellence while offering exceptional compensation and career advancement opportunities. Enjoy premium night shift differential pay, comprehensive benefits, and a collaborative environment where your expertise truly matters.
Responsibilities
- Provide Tier 1/2 technical support via phone, chat, and remote access for enterprise clients
- Monitor and resolve critical system alerts during overnight hours (11 PM - 7 AM)
- Document incident reports with precision using ServiceNow and Salesforce platforms
- Collaborate with global teams during critical system outages and maintenance windows
- Proactively identify potential system vulnerabilities and escalate to senior engineers
- Maintain 99.9% uptime SLA through rapid troubleshooting and root cause analysis
- Train junior staff on SOPs and best practices for overnight operations
Qualifications
- Minimum 2 years experience in IT/call center support environments
- CompTIA A+ or Network+ certification required (or equivalent experience)
- Expertise in Windows Server administration and Active Directory
- Proficient in ticketing systems (ServiceNow, Jira) and CRM platforms
- Exceptional problem-solving skills under pressure with minimal supervision
- Strong written communication skills for technical documentation
- Availability to work flexible schedules including weekends and holidays
- Valid driver's license and reliable transportation for on-site emergencies