Job Description
Join our dynamic team as a Remote Tech Support Specialist and kickstart your career in IT with our comprehensive paid training program! We're seeking motivated individuals in Richmond, VA who are passionate about technology and customer service. Enjoy the flexibility of remote work while gaining hands-on experience with industry-leading tools and certifications. Our training covers everything from hardware troubleshooting to network diagnostics, ensuring you're job-ready in just 12 weeks. Apply today and transform your tech passion into a rewarding career!
Responsibilities
- Provide remote technical support to clients via phone, chat, and email
- Diagnose and resolve hardware/software issues including OS, networking, and security
- Document troubleshooting steps and solutions in ticketing systems
- Collaborate with senior engineers on complex technical escalations
- Conduct remote system installations and configurations
- Maintain client satisfaction through clear communication and timely resolutions
- Participate in ongoing training to expand technical expertise
Qualifications
- High school diploma or equivalent (college degree preferred)
- Basic knowledge of computer hardware and software
- Excellent written and verbal communication skills
- Customer service experience (remote support preferred)
- Ability to learn technical concepts quickly
- Strong problem-solving and analytical abilities
- Reliable high-speed internet connection and quiet home office
- Must be located in Richmond, VA area