Job Description
Join our elite night shift team as a Support Specialist at Global Tech Solutions! We're seeking dedicated professionals to provide critical technical support during overnight hours. This direct-hire opportunity offers competitive compensation, comprehensive benefits, and career advancement potential in a dynamic 24/7 environment. Your expertise will directly impact our clients' success while enjoying premium compensation for your commitment to overnight excellence.
Responsibilities
- Provide Tier 2 technical support for enterprise systems via phone, chat, and remote access
- Monitor and resolve critical system alerts during overnight hours
- Collaborate with global teams to troubleshoot complex infrastructure issues
- Document incident reports and maintain accurate knowledge base entries
- Execute scheduled maintenance tasks during low-traffic periods
- Escalate critical issues to senior engineers with detailed context
- Contribute to process improvements for overnight support workflows
Qualifications
- 2+ years of experience in IT technical support or help desk roles
- Strong proficiency with Windows Server, Active Directory, and cloud platforms
- Excellent troubleshooting skills for network connectivity and application issues
- Ability to work independently and make sound decisions during off-peak hours
- CompTIA A+ or equivalent certification preferred
- Exceptional written and verbal communication skills
- Experience with ticketing systems (ServiceNow, Jira)
- Available to work 11 PM - 7 AM, Monday through Friday