Job Description
Join our dynamic team as a Night Shift Support Specialist in Anaheim! We're seeking motivated professionals to provide exceptional technical support during overnight hours. This is your opportunity to start tomorrow and build a rewarding career with competitive pay, comprehensive benefits, and a supportive work environment. As a key player in our 24/7 operations, you'll resolve critical issues while enjoying the benefits of a night schedule—including reduced commute times and shift differential pay.
Our ideal candidate thrives in fast-paced environments, values customer satisfaction, and possesses strong problem-solving skills. If you're ready to make an immediate impact and grow with a forward-thinking company, apply now!
Responsibilities
- Provide 24/7 technical support via phone, email, and chat for enterprise clients
- Troubleshoot complex hardware/software issues with minimal supervision
- Document all interactions in ticketing systems with detailed resolution notes
- Collaborate with global teams during critical incident escalations
- Monitor system health and proactively address potential vulnerabilities
- Train junior support staff on best practices and protocols
- Contribute to knowledge base articles and process improvements
Qualifications
- High school diploma or equivalent; relevant certifications preferred
- Minimum 2 years in IT customer support or helpdesk role
- Proficiency with Windows/macOS, networking fundamentals, and cloud platforms
- Exceptional written and verbal communication skills
- Ability to work independently and make sound decisions under pressure
- Experience with ticketing systems (ServiceNow, Jira, Zendesk)
- CompTIA A+ or equivalent certification required
- Flexibility to work rotating weekends as needed