Job Description
Join our elite night shift team and earn a $2,000 sign-on bonus! TechFlow Solutions Inc. is seeking dedicated Night Shift Support Specialists to provide critical technical assistance to our global client base. Enjoy premium pay rates, flexible scheduling, and a collaborative environment where your expertise makes a direct impact. This role offers exceptional growth opportunities and comprehensive benefits including health insurance, retirement plans, and paid time off.
Responsibilities
- Provide 24/7 technical support via phone, chat, and remote access to resolve complex system issues
- Monitor and maintain server infrastructure, network performance, and cloud services
- Document all support tickets, troubleshooting steps, and resolutions in our CRM system
- Collaborate with day shift teams to ensure seamless service continuity
- Conduct routine system maintenance and security updates during off-peak hours
- Train junior support staff on escalation procedures and advanced troubleshooting techniques
Qualifications
- Minimum 2 years in technical support or IT operations role
- Proficiency with Windows Server, AWS, and network diagnostics tools
- CompTIA A+, Network+, or Security+ certification preferred
- Strong problem-solving skills with ability to work independently
- Excellent written and verbal communication skills
- Ability to work flexible night shift schedule (11 PM - 7 AM)
- Experience with ticketing systems (ServiceNow, Jira)