Job Description
Join our innovative remote-friendly team as a Night Shift Support Specialist in Madison, WI! This full-time role offers the flexibility of remote work while providing critical technical support during overnight hours. You'll be the hero our clients need when issues arise, troubleshooting complex problems with precision and professionalism. Enjoy competitive compensation, comprehensive benefits, and the unique opportunity to work autonomously while making a tangible impact. If you're a tech-savvy problem-solver who thrives in after-hours environments, apply today to become an essential part of our 24/7 support ecosystem.
Responsibilities
- Provide remote technical support to clients across multiple time zones during night shift hours (10 PM - 6 AM CST)
- Diagnose and resolve hardware, software, and network issues via phone, chat, and remote access tools
- Document all interactions, solutions, and escalations in our CRM system with meticulous detail
- Collaborate with global support teams during handover periods for seamless continuity
- Monitor system health, proactively identifying and addressing potential vulnerabilities
- Maintain strict adherence to security protocols and data privacy standards
- Contribute to knowledge base articles and process improvements
Qualifications
- 2+ years of technical support experience with remote work proficiency
- Expertise in Windows/macOS, network troubleshooting, and cloud platforms (AWS/Azure)
- Exceptional problem-solving abilities with strong diagnostic reasoning skills
- Comfortable working independently during overnight hours with minimal supervision
- Excellent written and verbal communication skills
- CompTIA A+/Network+ certification or equivalent experience required
- Ability to prioritize tasks and manage multiple incidents simultaneously
- Strong time management skills with proven reliability in shift-based roles