Job Description
Join TechSolutions Inc. as a Remote Tech Support Specialist in Toledo, OH! We provide all necessary equipment to empower our team to deliver exceptional service from home. This role offers competitive compensation, comprehensive benefits, and a supportive remote work environment. Help our clients resolve technical issues while advancing your career in a growing tech company.
Why Work With Us?
- Full equipment package provided (laptop, peripherals, software)
- 100% remote work flexibility
- Health, dental, and vision insurance
- Professional development stipend
- Collaborative virtual team culture
Responsibilities
- Diagnose and resolve hardware/software issues via remote access tools
- Provide exceptional customer support via phone, chat, and email
- Document technical solutions in knowledge base systems
- Collaborate with IT team on complex system escalations
- Train users on new technologies and best practices
- Monitor system performance and security protocols
Qualifications
- 2+ years technical support experience
- Proficiency with Windows/macOS and networking fundamentals
- Excellent written/verbal communication skills
- Industry certifications (CompTIA A+, Network+) preferred
- Strong problem-solving abilities under pressure
- Experience with remote support tools (TeamViewer, AnyDesk)
- High-speed home internet required