Job Description
Join our dynamic team as a Night Shift IT Support Specialist in Anaheim, CA! We're seeking a tech-savvy professional to provide critical system support during overnight hours. This full-time role offers competitive compensation, comprehensive benefits, and opportunities for career growth in a fast-paced tech environment. If you thrive in night operations and excel at problem-solving, we want to hear from you!
Responsibilities
- Provide remote and on-site technical support for hardware/software issues during night shifts
- Monitor system performance and troubleshoot network, server, and security incidents
- Document tickets and maintain accurate logs in ITSM systems
- Collaborate with global teams to ensure seamless 24/7 operations
- Deploy patches and updates during low-traffic maintenance windows
- Train users on best practices and security protocols
Qualifications
- 3+ years in IT support or helpdesk environments
- CompTIA A+ or equivalent certification required
- Proficiency in Windows/Linux systems and cloud platforms (AWS/Azure)
- Strong analytical skills with experience in incident management
- Excellent communication and customer service abilities
- Ability to work independently during overnight hours
- Valid California driver's license for occasional site visits