Job Description
Join Our Elite Night Shift Team in San Diego!
Are you a tech-savvy problem-scrusher ready to thrive after dark? TechGuard Solutions is urgently hiring Night Shift Support Specialists to safeguard our clients' critical infrastructure. Enjoy competitive pay, comprehensive benefits, and a collaborative environment where your expertise shines. This is your chance to make an impact while others sleep!
Why Work With Us?
• Industry-leading training and certification opportunities
• Health, dental, and vision insurance from day one
• 401(k) with company match
• Monthly performance bonuses
• Flexible scheduling options
Responsibilities
- Provide 24/7 technical support for enterprise-level systems via phone, chat, and remote access
- Monitor and troubleshoot network security incidents, server alerts, and performance issues
- Document all support tickets with detailed resolution steps using ServiceNow
- Collaborate with global IT teams during critical incident escalations
- Conduct proactive system maintenance and patch deployments during off-peak hours
- Train junior staff on support protocols and best practices
- Generate weekly performance reports for leadership review
Qualifications
- 3+ years in IT support or system administration
- CompTIA Security+ or equivalent certification required
- Proficiency with Windows Server, Linux, and cloud platforms (AWS/Azure)
- Experience with ticketing systems (ServiceNow, Jira)
- Strong analytical and troubleshooting skills for complex issues
- Ability to work independently with minimal supervision
- Excellent written and verbal communication skills
- Availability to work 11 PM - 7 AM, including weekends/holidays on rotation