Job Description
Join our dynamic team as a Night Shift Support Specialist in Glendale, AZ! We're seeking a tech-savvy professional to deliver exceptional 24/7 support to our clients. This part-time role offers competitive pay, flexible scheduling, and the opportunity to work with cutting-edge technology. If you're a problem-solver who thrives in nocturnal environments, apply today and become an integral part of our innovative support ecosystem.
Responsibilities
- Provide remote technical support for hardware/software issues during night hours
- Monitor and respond to support tickets via phone, email, and chat
- Perform system diagnostics and troubleshooting for enterprise clients
- Document all interactions and resolutions in CRM systems
- Collaborate with day-shift teams for seamless handovers
- Conduct routine system maintenance and updates
- Escalate complex issues to senior engineers when needed
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years in IT support or helpdesk environment
- Proficiency with Windows/macOS and network protocols
- Strong analytical and problem-solving abilities
- Excellent written and verbal communication skills
- Ability to work independently with minimal supervision
- CompTIA A+ certification or equivalent experience
- Availability to work 12am-8am, 4 nights/week