Job Description
Join TechNova Solutions as a Remote Tech Support Specialist and become a vital part of our award-winning IT team! We're urgently seeking passionate professionals to deliver exceptional technical assistance to clients across Newark and beyond. Enjoy the flexibility of remote work while solving complex technical challenges and making a tangible impact. With competitive compensation, comprehensive benefits, and a culture of innovation, this is your chance to accelerate your career in a dynamic environment.
Responsibilities
- Provide remote technical support via phone, email, and chat for hardware/software issues
- Diagnose and resolve network connectivity problems and system malfunctions
- Install, configure, and maintain desktop/laptop systems and peripherals
- Document all interactions and resolutions in the ticketing system
- Collaborate with senior engineers on complex escalations
- Conduct user training on IT systems and best practices
Qualifications
- 2+ years of technical support experience in a remote environment
- Proficiency in Windows, macOS, and networking fundamentals
- Strong troubleshooting skills for hardware/software issues
- Excellent written and verbal communication abilities
- CompTIA A+ or equivalent certification preferred
- Ability to work independently with minimal supervision