Job Description
Launch Your IT Career with Paid Training!
Join our award-winning team as a Night Shift Support Specialist in beautiful Colorado Springs. No experience? No problem! We provide comprehensive paid training to transform you into a tech professional while enjoying competitive pay and benefits.
Why Work With Us?
- Free industry certification training (CompTIA A+, Network+)
- Clear career advancement path to senior roles
- Health/dental/vision insurance after 90 days
- 401(k) with company matching
- Tuition reimbursement for continued education
Responsibilities
- Provide 24/7 technical support via phone, chat, and remote access
- Troubleshoot hardware/software issues for enterprise clients
- Document cases accurately in ticketing systems (ServiceNow)
- Collaborate with day-shift teams for seamless handoffs
- Maintain security protocols for client data systems
- Participate in monthly skill-up workshops
- Escalate complex issues to senior engineers
Qualifications
- High school diploma or equivalent (college preferred)
- Basic computer literacy (Windows/Mac OS)
- Strong problem-solving and communication skills
- Ability to work independently during night shifts
- Customer service mindset (previous experience a plus)
- Passion for technology and continuous learning
- Reliable transportation to our downtown facility