Job Description
Join TechSolve Solutions as a Senior Remote Tech Support Specialist and transform your career while working from the comfort of your home in Nashville! We provide all necessary equipment including high-performance laptops, dual monitors, and noise-canceling headsets. As a key member of our dynamic team, you'll deliver exceptional technical support to enterprise clients while enjoying competitive benefits and career growth opportunities. Why Nashville? Our remote-first culture embraces Music City's vibrant tech community with quarterly in-person meetups and networking events. Apply today and become part of our award-winning support revolution!
Responsibilities
- Provide Tier 3 technical support for complex hardware/software issues across Windows/macOS environments
- Diagnose and resolve network connectivity problems via VPN and remote desktop protocols
- Document all troubleshooting steps in ServiceNow with 99% accuracy SLA compliance
- Collaborate with cross-functional teams on system integrations and security protocols
- Mentor junior support staff through knowledge base contributions and training sessions
- Implement proactive monitoring tools to prevent recurring technical incidents
- Lead major system migrations and upgrade rollouts for enterprise clients
Qualifications
- 5+ years of enterprise-level technical support experience with remote work exposure
- Expertise in Active Directory, SCCM, and enterprise networking fundamentals
- CompTIA Network+ or equivalent certification required (CCNP preferred)
- Proven experience with ticket management systems (ServiceNow, Zendesk, Jira)
- Exceptional written communication skills for technical documentation
- Ability to work independently across multiple time zones
- Valid U.S. driver's license for equipment shipping logistics
- Strong problem-solving skills with root cause analysis methodology