Job Description
Join our elite remote tech support team and transform how businesses in Pittsburgh and beyond leverage technology. As a Senior Remote Tech Support Specialist at InnovateTech Solutions, you'll solve complex IT challenges for Fortune 500 clients while enjoying competitive compensation and full remote flexibility. We're seeking tech-savvy professionals who thrive in remote environments and deliver exceptional customer experiences. This high-impact role offers career growth, cutting-edge tools, and the autonomy to excel from anywhere in the United States.
Responsibilities
- Provide Tier 3 technical support for enterprise-level hardware/software systems via phone, chat, and remote access
- Diagnose and resolve complex network connectivity, cybersecurity, and cloud infrastructure issues
- Document detailed troubleshooting procedures and knowledge base articles for internal teams
- Collaborate with cross-functional teams to implement proactive system monitoring and preventive maintenance
- Mentor junior support specialists through peer review sessions and knowledge sharing
- Contribute to IT infrastructure improvement projects and automation initiatives
Qualifications
- 5+ years of enterprise-level IT support experience with remote work proficiency
- Expertise in Windows Server, Active Directory, and cloud platforms (AWS/Azure)
- CompTIA Security+ or equivalent cybersecurity certification required
- Proven ability to resolve complex network and system issues with minimal supervision
- Exceptional written and verbal communication skills for technical documentation
- Experience with ITSM tools (ServiceNow, Jira) and remote support platforms
- Bachelor's degree in Computer Science or related field preferred