Job Description
Join TechSolve Solutions as a Part-Time Remote Tech Support Specialist and become the hero of our clients' digital experiences! We're seeking a tech-savvy professional to provide exceptional remote support from the comfort of your home office. This flexible opportunity (20-25 hours/week) offers competitive pay, growth potential, and the chance to work with cutting-edge technology while serving diverse clients across San Antonio.
At TechSolve, we value innovation and work-life balance. You'll join a collaborative team dedicated to solving complex technical challenges with empathy and expertise. Our remote-first culture ensures you have all the tools and support needed to excel while maintaining your ideal schedule.
Responsibilities
- Diagnose and resolve hardware/software issues via phone, chat, and remote access
- Guide clients through troubleshooting steps for Windows/macOS/Linux systems
- Manage ticketing systems with detailed documentation and follow-up protocols
- Install/configure VPNs, security software, and network peripherals remotely
- Collaborate with Tier 2 engineers for complex escalations
- Conduct periodic system health checks and preventive maintenance
- Maintain knowledge base with updated solutions and best practices
Qualifications
- 2+ years of technical support experience (remote preferred)
- Expertise in Windows 10/11, macOS, and iOS/Android troubleshooting
- CompTIA A+/Network+ or equivalent certification
- Strong diagnostic skills with hardware components (printers, routers, etc.)
- Experience with remote tools (TeamViewer, AnyDesk, or similar)
- Exceptional written/verbal communication in English and Spanish
- Self-motivated with ability to work independently in remote environment
- High-speed internet connection required (minimum 25 Mbps)