Job Description
Join Orlando Tech Solutions as a Senior Remote Tech Support Specialist and become the hero of our clients' digital experiences! We're seeking a passionate problem-solver to deliver exceptional technical assistance to our diverse client base across Orlando and beyond. Enjoy the flexibility of remote work while making a tangible impact in a fast-paced, collaborative environment. Our team offers competitive compensation, comprehensive benefits, and opportunities for professional growth in the heart of Florida's tech hub.
Responsibilities
- Diagnose and resolve complex hardware/software issues across Windows/macOS platforms
- Provide remote technical support via phone, email, and chat for enterprise clients
- Document troubleshooting processes and maintain detailed knowledge base articles
- Collaborate with cross-functional teams to implement system improvements
- Conduct proactive system audits and security assessments
- Mentor junior support staff and contribute to team training initiatives
- Manage client relationships with empathy and technical excellence
Qualifications
- 3+ years of experience in enterprise-level technical support
- CompTIA A+, Network+, or Security+ certification required
- Proficiency in remote desktop tools (TeamViewer, AnyDesk, etc.)
- Strong knowledge of Active Directory, VPN configurations, and cloud services
- Exceptional troubleshooting skills with enterprise applications
- Experience with ITIL service management principles
- Ability to work independently while maintaining team communication
- US citizenship or valid work authorization required