Job Description
Join our elite 24/7 operations team as a Senior Night Shift IT Support Specialist. We're seeking a dedicated professional to maintain critical infrastructure during overnight hours while enjoying premium compensation and a flexible schedule. This high-impact role offers career advancement opportunities in a fast-growing cybersecurity firm with a commitment to employee growth and work-life balance.
Our Sacramento-based team operates in a state-of-the-art facility with cutting-edge technology. You'll work alongside industry experts while enjoying comprehensive benefits including health insurance, 401(k) matching, and performance bonuses. Night shift premiums apply, with additional compensation for weekend rotations.
Responsibilities
- Provide Tier 3 technical support for enterprise systems during overnight hours (10 PM - 6 AM)
- Monitor and maintain network security protocols, firewalls, and intrusion detection systems
- Execute server patching, system updates, and disaster recovery procedures
- Collaborate with global teams to resolve complex infrastructure issues
- Document incident reports and knowledge base articles with precision
- Conduct proactive system health checks and performance optimization
- Train junior staff on escalation procedures and best practices
Qualifications
- 5+ years of enterprise-level IT support experience
- Expert knowledge of Windows Server, Linux, and cloud platforms (AWS/Azure)
- CompTIA Security+ or equivalent cybersecurity certification required
- Proven experience with monitoring tools (SolarWinds, Nagios) and ticketing systems
- Strong troubleshooting skills for network, storage, and virtualization
- Ability to work independently with minimal supervision during night shifts
- Excellent written communication skills for incident documentation
- Flexibility to work weekends and holidays as needed