Job Description
Join our elite 24/7 infrastructure team as a Senior Night Shift Support Engineer. This high-impact role offers premium compensation and unparalleled career growth opportunities while maintaining Oakland's critical digital infrastructure. You'll be the guardian of our global systems during off-peak hours, ensuring seamless operations and implementing cutting-edge solutions. We offer comprehensive benefits, including paid certifications and flexible scheduling options.
Responsibilities
- Monitor and optimize cloud infrastructure during night shifts, maintaining 99.99% uptime SLAs
- Lead incident response for critical system outages, implementing rapid resolution protocols
- Automate workflows using Python/Ansible to reduce manual intervention by 40%
- Perform advanced security audits and vulnerability assessments during low-traffic windows
- Collaborate with global teams via Jira/Slack for seamless cross-shift handovers
- Document complex system architectures and create runbooks for operational excellence
- Mentor junior support staff during shift rotations
Qualifications
- 5+ years in enterprise-level IT support with night shift experience
- Expertise in AWS/Azure infrastructure monitoring and troubleshooting
- Strong knowledge of Linux/Windows server administration
- Certifications: CCNP, AWS Certified DevOps Engineer, or equivalent
- Proficiency in automation tools (Terraform, Kubernetes)
- Experience with SIEM platforms (Splunk, QRadar)
- Ability to work autonomously in high-pressure situations
- BS in Computer Science or related field