Job Description
Join our dynamic 24/7 operations team as a Night Shift IT Support Specialist in sunny St. Petersburg, FL. This critical role ensures seamless technical infrastructure for global clients while working during our overnight hours (10 PM - 6 AM). You'll be the first point of contact for resolving complex technical issues, maintaining system uptime, and implementing innovative solutions. We offer competitive compensation, comprehensive benefits, and a collaborative remote-friendly environment with on-site training opportunities.
Responsibilities
- Provide Tier 2-3 technical support for enterprise systems, networks, and cloud infrastructure
- Monitor and troubleshoot critical systems during overnight hours using ticketing systems
- Collaborate with global teams to resolve complex security incidents and system outages
- Document technical procedures and create knowledge base articles
- Perform system maintenance, backups, and security patch deployments
- Train junior support staff on escalation protocols
- Analyze performance metrics to identify optimization opportunities
Qualifications
- 3+ years of experience in enterprise IT support or system administration
- CompTIA Security+ or equivalent certification required
- Proficiency in Windows Server, Active Directory, and cloud platforms (AWS/Azure)
- Strong troubleshooting skills for network, hardware, and software issues
- Excellent written and verbal communication skills
- Ability to work independently with minimal supervision
- Experience with ticketing systems (ServiceNow, Jira)
- Valid driver's license for occasional on-site requirements