Job Description
Join TechSolutions Pro as a Senior Remote Technical Support Specialist and unlock your potential in one of Tucson's most dynamic tech roles. We're seeking passionate experts to deliver elite-level technical support to Fortune 500 clients while enjoying the flexibility of remote work. Our competitive compensation package includes industry-leading benefits, professional development stipends, and a collaborative virtual environment designed for innovation. Be part of a team that values your expertise and rewards your contributions with unparalleled career growth opportunities.
Responsibilities
- Provide Tier 3 technical support for complex hardware, software, and network infrastructure issues
- Lead troubleshooting sessions for high-stakes enterprise clients using remote diagnostic tools
- Develop and maintain comprehensive documentation for technical procedures and solutions
- Mentor junior support staff and contribute to knowledge base refinement
- Collaborate with engineering teams to identify and resolve systemic technical challenges
- Implement proactive monitoring solutions to prevent recurring issues
Qualifications
- 5+ years of enterprise-level technical support experience with remote work proficiency
- Expertise in Windows Server, Active Directory, and cloud platforms (AWS/Azure)
- CompTIA Security+ or equivalent certification required
- Advanced troubleshooting skills for networking (TCP/IP, DNS, VPN) and virtualization
- Exceptional communication abilities with technical and non-technical stakeholders
- Experience with ticketing systems (ServiceNow, Jira) and remote access tools
- Ability to work independently with minimal supervision while meeting SLAs