Job Description
Join Austin's leading remote tech support team and enjoy the freedom of flexible hours while solving cutting-edge challenges. InnovateTech Solutions empowers you to deliver exceptional customer service from anywhere in the Austin metro area. Our collaborative culture values work-life balance, offering competitive compensation and growth opportunities in a thriving tech ecosystem. Perfect for tech enthusiasts seeking autonomy without compromising impact.
Responsibilities
- Diagnose and resolve hardware/software issues via remote support tools
- Provide exceptional customer service across multiple communication channels
- Document cases meticulously in CRM systems and knowledge bases
- Collaborate with senior engineers on complex technical escalations
- Train users on security protocols and best practices
- Monitor system performance and proactively address vulnerabilities
Qualifications
- 2+ years of remote IT support experience
- Proficiency in Windows/macOS/Linux environments
- Strong troubleshooting skills for network connectivity issues
- CompTIA A+ or equivalent certification preferred
- Excellent written/verbal communication skills
- Ability to work independently with flexible scheduling
- Experience with Zendesk, Jira, or similar support platforms