Job Description
Join TechSolutions Inc., a leading IT innovator, as a Remote Tech Support Specialist in Houston! We're seeking a passionate professional to deliver exceptional technical support to our global client base. Enjoy flexible remote work while solving complex challenges and driving digital transformation. With competitive benefits and career growth opportunities, this is your chance to excel in a dynamic environment.
Responsibilities
- Diagnose and resolve hardware/software issues via phone, email, and remote tools
- Manage ticket systems with SLA adherence and documentation best practices
- Provide Tier 2/3 support for cloud infrastructure and cybersecurity protocols
- Train users on system updates and security protocols
- Collaborate with cross-functional teams to implement solutions
- Monitor system performance and proactively address vulnerabilities
Qualifications
- 3+ years in enterprise-level technical support
- Expertise in Windows/Linux OS and networking fundamentals
- CompTIA A+/Network+ or equivalent certifications
- Experience with ServiceNow, Jira, or similar ticketing systems
- Strong analytical and problem-solving abilities
- Excellent written and verbal communication skills
- Ability to work independently with minimal supervision