Job Description
Join Nevada Tech Solutions as a Night Shift IT Support Specialist and enjoy the flexibility of a schedule tailored to your lifestyle. We're seeking dedicated professionals to provide critical technical support during overnight hours when our global team is offline. This role offers competitive compensation, comprehensive benefits, and the opportunity to work in a dynamic 24/7 environment. Why Choose Us?
- Premium health insurance with dental/vision
- 401(k) with 6% company match
- Tuition reimbursement program
- Flexible scheduling options
Responsibilities
- Provide remote technical support for enterprise systems and end-user devices
- Monitor ticket queues and resolve Tier 2/3 escalations during overnight shifts
- Document incident reports, resolutions, and knowledge base articles
- Collaborate with global teams during handover periods
- Execute scheduled system maintenance and updates
- Conduct user training sessions for new technologies
- Maintain security protocols for data access and system integrity
Qualifications
- 3+ years in IT support or system administration
- CompTIA A+/Network+ certification or equivalent experience
- Proficiency in Windows Server, Active Directory, and cloud platforms
- Strong diagnostic and problem-solving skills
- Ability to work independently with minimal supervision
- Excellent written and verbal communication skills
- Flexibility to adapt to changing priorities
- Valid driver's license (occasional on-site support required)