Job Description
Launch your career in tech with our comprehensive paid training program! TechSolve Solutions is seeking dedicated Night Shift Support Specialists to join our dynamic team in Tucson, AZ. No prior experience required – we provide everything you need to succeed, including hands-on training, mentorship, and industry certifications. Enjoy competitive pay, comprehensive benefits, and a supportive work environment while working flexible night hours. This role offers clear pathways for advancement into senior technical positions. Apply today and transform your future!
Responsibilities
- Provide 24/7 technical support via phone, chat, and remote access for enterprise clients
- Troubleshoot hardware, software, and network issues following documented procedures
- Document all interactions in ticketing systems with detailed resolution steps
- Collaborate with day-shift teams to ensure seamless service continuity
- Participate in ongoing training sessions to master new technologies
- Adhere to SLA metrics and maintain high customer satisfaction scores
- Escalate complex issues to Tier 2 engineers with detailed context
Qualifications
- High school diploma or equivalent (college degree preferred)
- Basic computer literacy and troubleshooting aptitude
- Strong problem-solving and critical thinking abilities
- Excellent written and verbal communication skills
- Comfortable working independently during night shifts
- Ability to sit for extended periods and handle repetitive tasks
- Valid driver's license (for occasional on-site support)
- Willingness to obtain required certifications during training period