Job Description
Join NexusTech Solutions as a Remote Tech Support Specialist and become the hero behind our clients' seamless digital experiences! We're seeking a dedicated professional to deliver exceptional technical support to our growing customer base from the comfort of your home office. This full-time remote role offers the flexibility to work remotely while making a tangible impact in the Fresno tech community.
As a key member of our support team, you'll troubleshoot complex issues, implement innovative solutions, and contribute to our mission of bridging technology gaps for businesses and individuals across Central Valley. Enjoy competitive compensation, comprehensive benefits, and a culture that values continuous learning and work-life balance.
Responsibilities
- Diagnose and resolve hardware/software issues via remote access, phone, and email support
- Manage ticket queues with SLA adherence and customer satisfaction focus
- Deploy and configure cloud-based systems (AWS, Azure, Office 365)
- Create and maintain technical documentation and knowledge base articles
- Collaborate with Tier 2/3 engineers for complex escalations
- Conduct remote system maintenance and security patching
- Train end-users on new technologies and best practices
Qualifications
- 3+ years in IT support with remote troubleshooting experience
- CompTIA A+/Network+ certification or equivalent
- Proficiency in Windows/macOS/Linux environments
- Strong knowledge of networking fundamentals and security protocols
- Exceptional written/verbal communication skills
- Experience with ticketing systems (Zendesk, ServiceNow)
- Ability to work independently with minimal supervision
- High-speed home internet required (minimum 50 Mbps)