Job Description
Join TechSolutions Inc., a leading IT infrastructure provider, as our Night Shift Support Specialist in Phoenix! We're seeking a dedicated professional to ensure seamless system operations during overnight hours. This critical role offers competitive compensation, comprehensive benefits, and opportunities for growth in a dynamic tech environment. If you thrive in fast-paced scenarios and excel at problem-solving, apply today to become part of our award-winning team!
Responsibilities
- Monitor and maintain network systems, servers, and cloud infrastructure during overnight hours
- Provide Tier 2 technical support via phone, chat, and remote access for global clients
- Document incident reports, resolution procedures, and system performance metrics
- Collaborate with day-shift teams during handover periods for continuity
- Proactively identify and resolve potential system vulnerabilities before peak hours
- Execute scheduled maintenance tasks and security updates
Qualifications
- 3+ years in IT support or system administration experience
- CompTIA Network+ or AWS/Azure certifications preferred
- Proficiency in monitoring tools (SolarWinds, Nagios, Datadog)
- Exceptional troubleshooting skills for Windows/Linux environments
- Ability to work independently with minimal supervision
- Strong written and verbal communication skills
- Availability to work 11 PM - 7 AM MST (Sunday - Thursday)