Job Description
Join our innovative remote-first team as a Night Shift Support Specialist and become the backbone of our 24/7 operations. We're seeking tech-savvy professionals to deliver exceptional customer support during overnight hours while enjoying the flexibility of remote work. This role offers competitive compensation, comprehensive benefits, and growth opportunities within a dynamic IT environment. If you're a problem-solver who thrives in independent settings, apply today to advance your career with us!
Responsibilities
- Provide 24/7 remote technical support via phone, chat, and ticketing systems
- Troubleshoot complex hardware/software issues across diverse platforms
- Document cases meticulously using CRM tools for quality assurance
- Collaborate with global teams during handover procedures
- Monitor system alerts and initiate proactive maintenance protocols
- Train on emerging technologies through our continuous development program
- Uphold SLA metrics while maintaining exceptional customer satisfaction
Qualifications
- 3+ years in IT support or helpdesk environments
- Proficiency with Windows/Linux operating systems and cloud platforms
- Certifications (CompTIA A+/Network+ or equivalent) preferred
- Exceptional written and verbal communication skills
- Experience with remote support tools (TeamViewer, AnyDesk, etc.)
- Ability to work independently with minimal supervision
- Comfortable working night shift (10 PM - 6 PM MST)
- Valid US work authorization required