Job Description
Join Alaska Tech Solutions as an immediate hire Remote Tech Support Specialist and become the backbone of our clients' digital infrastructure. We're seeking a tech-savvy professional to deliver exceptional remote support across Alaska's unique business landscape. This role offers full-time remote work with competitive benefits and rapid onboarding. Your expertise will directly impact businesses in Anchorage and beyond, ensuring seamless IT operations and user satisfaction.
Responsibilities
- Provide Tier 2-3 technical support for hardware, software, and network issues via remote desktop and phone
- Diagnose and resolve complex system outages with minimal downtime
- Manage ticket queues with SLA adherence and maintain detailed documentation
- Deploy and configure cloud-based solutions including Microsoft 365 and AWS services
- Train end-users on cybersecurity best practices and system utilization
- Collaborate with vendors and internal teams for escalated technical resolutions
Qualifications
- 3+ years of enterprise-level remote IT support experience
- CompTIA Network+ or equivalent certification required
- Proficiency in Windows Server administration and Active Directory
- Strong knowledge of cloud infrastructure (AWS/Azure/GCP)
- Experience with ticketing systems (ServiceNow/Jira) and remote access tools
- Excellent problem-solving skills with customer-first mindset
- Ability to work independently during Alaska's non-standard business hours