Job Description
Join NexusTech Solutions as a Remote Tech Support Specialist and become part of our award-winning IT team! We provide all necessary equipment for seamless remote work, including high-performance laptops, dual monitors, and noise-canceling headphones. This full-time role offers competitive compensation, comprehensive benefits, and career growth opportunities in Kansas City's thriving tech hub.
As a key member of our support infrastructure, you'll deliver exceptional technical assistance to clients nationwide while working from the comfort of your home. We're seeking detail-oriented professionals with a passion for problem-solving and customer satisfaction. Enjoy flexible scheduling, professional development stipends, and a collaborative virtual environment.
Responsibilities
- Diagnose and resolve hardware/software issues via remote desktop and phone support
- Install, configure, and maintain client systems using provided equipment
- Document troubleshooting steps and maintain accurate ticket records
- Collaborate with senior engineers on complex technical escalations
- Conduct system audits and implement security protocols
- Train clients on new technologies and best practices
- Monitor system performance and proactively address potential issues
Qualifications
- 2+ years of technical support experience in remote or hybrid environments
- CompTIA A+ or equivalent certification required
- Expertise in Windows 10/11, macOS, and network troubleshooting
- Strong diagnostic skills with ability to think logically under pressure
- Exceptional written and verbal communication abilities
- Proficiency with ticketing systems (ServiceNow, Jira, Zendesk)
- Valid U.S. work authorization and reliable high-speed internet