Job Description
Immediate Hire Opportunity! Join our dynamic team as a Night Shift Support Specialist in Fresno, CA. We're seeking dedicated professionals to provide exceptional technical support during overnight hours. This is your chance to make an immediate impact while enjoying competitive pay and a supportive work environment. Apply today and start your new career tomorrow!
Responsibilities
- Resolve technical issues via phone, email, and chat for global clients
- Monitor systems and infrastructure during overnight hours
- Document tickets and maintain accurate records in CRM systems
- Collaborate with day shift teams for seamless handovers
- Escalate critical issues to senior engineers when necessary
- Conduct routine system checks and maintenance tasks
- Provide exceptional customer service with a solutions-oriented approach
Qualifications
- Minimum 1 year of technical support experience
- Strong troubleshooting skills for Windows/Linux environments
- Excellent communication and problem-solving abilities
- Ability to work independently during overnight shifts
- Basic knowledge of networking concepts (TCP/IP, DNS)
- Customer service mindset with patience and empathy
- Flexible availability to work nights (10 PM - 6 AM)
- High school diploma or equivalent required