Job Description
Join TechGuard Solutions Inc. and become part of our award-winning 24/7 support team! We're urgently seeking dedicated Night Shift Support Specialists to deliver exceptional technical assistance to our global client base. Enjoy premium benefits including health insurance, paid time off, and tuition reimbursement. This is your chance to launch your career immediately with a forward-thinking industry leader.
Responsibilities
- Provide 24/7 technical support via phone, chat, and remote access for enterprise clients
- Troubleshoot complex hardware/software issues with minimal supervision
- Document all interactions and resolutions in our CRM system
- Collaborate with global teams during cross-technical escalations
- Monitor system health and proactively address potential outages
- Maintain 95%+ customer satisfaction metrics through quality support
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years in technical support or IT operations
- Proficiency with Windows/macOS and networking fundamentals
- Strong diagnostic and problem-solving abilities
- Ability to work independently during overnight hours (10 PM - 6 AM)
- CompTIA A+ or similar certification (or willingness to obtain within 90 days)
- Excellent written and verbal communication skills