Job Description
Join our elite 24/7 operations team as a Night Shift Support Specialist in Pittsburgh! We're seeking tech-savvy problem solvers to maintain seamless system performance while our global users rest. Enjoy premium compensation, comprehensive benefits, and a collaborative night-team environment where your expertise directly impacts millions of users. This role offers accelerated career growth opportunities and exclusive access to cutting-edge technologies.
Responsibilities
- Monitor and resolve critical system issues during overnight hours (11 PM - 7 AM)
- Provide Tier 3 technical support for enterprise software and infrastructure
- Execute system maintenance, updates, and security protocols
- Collaborate with global teams using Jira and Slack for incident management
- Document resolutions and create knowledge base articles
- Conduct proactive system health checks and performance tuning
- Act as escalation point for complex technical challenges
Qualifications
- 3+ years in IT support or systems administration
- Expertise in Windows Server, Linux, and cloud platforms (AWS/Azure)
- Strong networking fundamentals (TCP/IP, DNS, VPNs)
- Experience with monitoring tools (Nagios, Zabbix, SolarWinds)
- CompTIA Security+ or equivalent certification required
- Exceptional troubleshooting and root-cause analysis skills
- Ability to work independently during overnight shifts
- Proficient in English with excellent written communication