Job Description
Join TechSolutions Inc.'s elite remote support team and become the hero behind seamless IT experiences for Fortune 500 clients. We're seeking a passionate Senior Tech Support Specialist to immediately resolve complex technical challenges while working 100% remotely from sunny San Diego. Enjoy competitive compensation, flexible hours, and cutting-edge tools in a culture that values innovation and work-life balance. Start your career-defining role today!
Responsibilities
- Diagnose and resolve hardware/software issues across Windows/macOS systems via remote desktop tools
- Manage enterprise-level ticketing systems with 99.9% SLA adherence
- Provide Tier 3 support for network connectivity, cloud services (AWS/Azure), and security protocols
- Create technical documentation and knowledge base articles for global teams
- Collaborate with DevOps and Security teams on infrastructure improvements
- Mentor junior support staff through troubleshooting sessions
Qualifications
- 5+ years of enterprise-level IT support experience with remote work proficiency
- CompTIA A+/Network+ or equivalent certifications required
- Expertise in Active Directory, VPN configurations, and endpoint security
- Experience with Jira, ServiceNow, or similar ticketing platforms
- Strong scripting skills (PowerShell/Bash) for automation
- Excellent written/verbal communication for cross-functional collaboration
- Ability to work PST business hours (8 AM - 5 PM)