Job Description
Join our dynamic team as an Immediate Hire Remote Tech Support Specialist in Columbus, OH! We're seeking a tech-savvy professional to deliver exceptional remote support to our clients. This full-time position offers competitive compensation, flexible remote work, and the chance to solve complex technical challenges while growing your career in a supportive environment.
As a key member of our IT support team, you'll troubleshoot hardware/software issues, maintain system security, and ensure seamless user experiences. Our ideal candidate combines technical expertise with outstanding communication skills and a passion for customer satisfaction.
Responsibilities
- Diagnose and resolve hardware/software issues via remote support tools
- Install, configure, and maintain operating systems and applications
- Provide technical guidance and training to end-users
- Document support tickets and maintain knowledge base articles
- Monitor system performance and implement security protocols
- Collaborate with IT team on infrastructure improvements
Qualifications
- 3+ years of remote technical support experience
- Proficiency in Windows/macOS/Linux environments
- Strong networking knowledge (TCP/IP, DNS, VPN)
- Certifications (CompTIA A+, Network+, or equivalent)
- Excellent written and verbal communication skills
- Ability to work independently with minimal supervision
- Experience with ticketing systems (Jira, ServiceNow)