Job Description
Join TechSolutions Inc., a leading innovator in digital transformation, as a Remote Tech Support Specialist based in Columbus, OH. We're seeking a customer-obsessed professional to deliver exceptional technical support to our diverse client base. Enjoy competitive benefits, flexible remote work, and career growth opportunities in a dynamic environment where your expertise directly impacts user satisfaction and operational efficiency.
Responsibilities
- Diagnose and resolve complex technical issues across hardware, software, and network systems via phone, chat, and remote access
- Provide Tier 2/3 support for enterprise clients, including troubleshooting OS, cloud services, and security protocols
- Create and maintain detailed documentation of troubleshooting procedures and knowledge base articles
- Collaborate with cross-functional teams to escalate unresolved issues and implement permanent solutions
- Train end-users on best practices for system security and operational efficiency
- Monitor system performance metrics and proactively address potential technical risks
Qualifications
- 3+ years of experience in technical support or IT helpdesk roles with remote work exposure
- Expertise in Windows/macOS troubleshooting, Active Directory, and cloud platforms (AWS/Azure)
- CompTIA A+, Network+, or equivalent industry certification required
- Exceptional problem-solving skills with ability to navigate ambiguous technical scenarios
- Strong written and verbal communication skills with demonstrated customer empathy
- Proficiency in ticketing systems (Zendesk/Jira) and remote support tools (TeamViewer/AnyConnect)
- Ability to work independently with minimal supervision while meeting SLA targets