Job Description
Join our award-winning IT support team as a Remote Tech Support Specialist in Milwaukee! We provide all necessary equipment and offer competitive benefits in a fully remote role. Collaborate with diverse clients to resolve technical challenges while advancing your career in a cutting-edge environment. Perfect for problem-solvers passionate about delivering exceptional digital experiences.
Responsibilities
- Diagnose and resolve hardware/software issues via remote support tools
- Provide Tier 2/3 support for Windows/macOS systems and network infrastructure
- Document cases in ticketing systems with detailed resolution steps
- Train clients on security protocols and best practices
- Collaborate with cross-functional teams on complex troubleshooting
- Monitor system performance and implement preventive measures
Qualifications
- 3+ years in remote technical support with client-facing experience
- CompTIA A+/Network+ or equivalent certifications required
- Proficiency in VPN, RDP, and remote desktop solutions
- Strong knowledge of Active Directory, cloud services (AWS/Azure), and endpoint security
- Excellent written/verbal communication with empathy-driven problem-solving
- Ability to work independently in a fast-paced environment