Job Description
Join our elite 24/7 support team as a Night Shift Specialist at GlobalTech Solutions Inc. in Atlanta! We're seeking tech-savvy professionals to provide exceptional remote and on-site support during overnight hours. This critical role ensures seamless operations for our global clients while offering competitive compensation and career growth opportunities. Enjoy a collaborative work environment with cutting-edge technology and comprehensive benefits package.
Responsibilities
- Deliver 24/7 technical support via phone, chat, and remote access for enterprise clients
- Troubleshoot complex hardware/software issues across Windows/macOS/Linux environments
- Monitor network infrastructure and proactively address system anomalies
- Document detailed incident reports and knowledge base articles
- Collaborate with global teams during critical incident escalations
- Maintain strict SLA compliance and customer satisfaction metrics
- Conduct system health checks and preventive maintenance tasks
Qualifications
- 3+ years in IT support or helpdesk roles with night shift experience
- CompTIA Network+ or equivalent certification required
- Expert proficiency in Active Directory, VPNs, and cloud platforms (AWS/Azure)
- Strong diagnostic skills for hardware and software troubleshooting
- Exceptional written and verbal communication abilities
- Ability to work independently in high-pressure overnight scenarios
- Experience with ticketing systems (ServiceNow/Jira) and monitoring tools