Job Description
Join Innovatech Solutions as a Remote Tech Support Specialist in sunny Irvine, CA! We're seeking a customer-focused professional to deliver exceptional technical assistance to our clients. Enjoy the flexibility of remote work with all equipment provided – including high-performance laptop, dual monitors, and headset. Join our award-winning IT team in supporting Fortune 500 clients with cutting-edge technology solutions.
Why Innovatech? Competitive compensation, comprehensive health benefits, professional development stipends, and a vibrant remote culture with monthly virtual team-building events. We're committed to your growth and work-life balance.
Responsibilities
- Provide Tier 2/3 technical support for hardware, software, and network issues via phone, chat, and remote desktop
- Diagnose and resolve complex system malfunctions using troubleshooting methodologies
- Document all interactions in ticketing systems (Zendesk/Jira) with detailed resolution notes
- Collaborate with engineering teams on escalations and root cause analysis
- Conduct system health checks and proactive maintenance for client environments
- Train end-users on new software implementations and best practices
- Maintain security protocols and compliance standards during all interactions
Qualifications
- 3+ years of enterprise-level technical support experience
- CompTIA A+/Network+ certification or equivalent industry credentials
- Proficiency in Windows OS, Active Directory, and cloud platforms (AWS/Azure)
- Exceptional customer service skills with ability to de-escalate technical frustrations
- Strong analytical and problem-solving abilities with systematic approach
- Experience with remote support tools (TeamViewer, AnyDesk, ConnectWise)
- Ability to work independently with minimal supervision in remote environment
- Valid California driver's license for occasional on-site support (equipment delivery)