Job Description
Join our elite technical support team and earn a $2,500 sign-on bonus for joining our night shift operations in Sacramento! As a Night Shift Support Specialist, you'll be the critical backbone of our 24/7 infrastructure, ensuring seamless system performance while enjoying premium shift differentials. This role offers accelerated career growth, comprehensive benefits, and a collaborative environment where your expertise directly impacts client success. We're seeking dedicated professionals ready to thrive in overnight hours while delivering exceptional technical solutions.
Responsibilities
- Provide Tier 2-3 technical support for enterprise systems during overnight hours
- Monitor and resolve critical infrastructure alerts in real-time
- Collaborate with global teams to troubleshoot complex network issues
- Document incident reports and knowledge base articles with precision
- Execute scheduled maintenance windows with zero-downtime protocols
- Act as escalation point for unresolved client tickets during night shift
- Contribute to continuous improvement of support workflows
Qualifications
- 2+ years of IT support experience in 24/7 environments
- Proficiency with Windows/Linux systems and cloud platforms (AWS/Azure)
- CompTIA Network+ or equivalent certification required
- Strong analytical skills for rapid incident resolution
- Exceptional communication abilities across time zones
- Ability to work independently during overnight shifts
- Experience with ticketing systems (ServiceNow/Jira)
- Valid driver's license for occasional on-site support