Job Description
Launch your IT career with our comprehensive paid training program! TechConnect Solutions is seeking motivated Remote Tech Support Specialists in Colorado Springs to join our growing team. No prior experience required – we provide all the training you need to succeed in this dynamic field.
As a Remote Tech Support Specialist, you'll be the frontline hero resolving technical issues for our clients across the country. Our 8-week paid training program covers troubleshooting, hardware/software diagnostics, customer service excellence, and remote support tools. After training, you'll enjoy full remote work flexibility while supporting enterprise clients in a collaborative, supportive environment.
What We Offer:
- 8-week fully paid technical training program ($20/hour during training)
- Full remote work flexibility after training completionComprehensive benefits package (health/dental/vision, 401k with match)
- Career advancement opportunities into network engineering or cybersecurity
- Annual stipend for home office equipment upgrades
Responsibilities
- Diagnose and resolve hardware/software issues via remote desktop and phone support
- Document all troubleshooting steps and client interactions in ticketing systems
- Train clients on software usage and best practices during support interactions
- Collaborate with senior engineers to escalate complex technical issues
- Monitor system alerts and proactively address potential infrastructure problems
- Maintain high customer satisfaction scores through empathetic communication
- Participate in weekly skill-building workshops and certification prep
Qualifications
- High school diploma or equivalent (college degree preferred)
- Basic computer literacy and familiarity with Windows/macOS operating systems
- Strong problem-solving skills and logical thinking ability
- Excellent written and verbal communication skills
- Ability to work independently in a remote environment
- Customer service mindset with patience and empathy
- Reliable high-speed internet connection (minimum 25 Mbps)
- Must pass background check and drug screening