Job Description
Join our dynamic remote tech support team at NexusConnect Solutions and become the hero behind our clients' seamless digital experiences. We're seeking passionate tech enthusiasts to provide exceptional remote support from anywhere in Milwaukee. Enjoy competitive compensation, comprehensive benefits, and a flexible work culture that values innovation and work-life balance. Your expertise will directly impact thousands of users daily while advancing your career in a rapidly growing tech hub.
Responsibilities
- Diagnose and resolve complex hardware/software issues via remote support tools
- Manage ticket queues with SLA adherence and client communication
- Deploy security patches and system updates across enterprise environments
- Create technical documentation and knowledge base articles
- Collaborate with cross-functional teams on infrastructure projects
- Mentor junior technicians and conduct training sessions
- Analyze system metrics to identify recurring issues and implement solutions
Qualifications
- 3+ years of remote tech support experience in enterprise environments
- Expertise in Windows/macOS troubleshooting and Active Directory
- CompTIA A+/Network+ certifications or equivalent
- Proficiency with remote support tools (TeamViewer, AnyDesk, etc.)
- Strong diagnostic skills with networking fundamentals
- Excellent written/verbal communication abilities
- Experience with ITSM platforms (ServiceNow, Jira)
- Ability to work independently with minimal supervision