Job Description
Join NexusTech Solutions as a Senior Remote Tech Support Specialist and become the hero of our clients' digital journeys! We're seeking a tech-savvy professional to deliver exceptional remote support from anywhere in Mesa, AZ. Enjoy competitive pay, comprehensive benefits, and the freedom to work from home while making a tangible impact. This role is perfect for problem-solvers with a passion for customer excellence and cutting-edge technology.
Responsibilities
- Diagnose and resolve complex hardware/software issues via phone, chat, and remote desktop tools
- Provide Tier 2/3 support for enterprise systems including Windows, macOS, and cloud infrastructure
- Create detailed documentation of troubleshooting procedures and knowledge base articles
- Collaborate with cross-functional teams to escalate critical incidents and implement solutions
- Maintain high customer satisfaction scores (>95%) through empathetic communication
- Conduct proactive system audits and security vulnerability assessments
- Train junior support staff on advanced troubleshooting methodologies
Qualifications
- 3+ years of enterprise-level technical support experience
- CompTIA A+, Network+, or Security+ certification required
- Expert proficiency in remote support tools (TeamViewer, AnyDesk, or similar)
- Deep knowledge of Active Directory, VPN configurations, and SaaS platforms
- Exceptional written and verbal communication skills
- Ability to work independently with minimal supervision
- Experience with ITIL incident management processes
- Valid US work authorization and Arizona residency