Job Description
Join GlobalTech Solutions as a Night Shift IT Support Specialist and earn top-tier compensation while serving critical infrastructure during off-peak hours. This high-impact role offers unparalleled work-life balance with competitive pay, comprehensive benefits, and opportunities for advancement in St. Louis's thriving tech sector. Your expertise will directly impact global operations while enjoying premium compensation for your night availability.
Responsibilities
- Provide 24/7 technical support for enterprise systems including cloud infrastructure, network security, and SaaS applications
- Troubleshoot complex hardware/software issues across Windows, Linux, and cloud environments
- Monitor and maintain critical systems during night hours, ensuring 99.9% uptime SLAs
- Document incidents, resolutions, and knowledge base articles using ServiceNow
- Collaborate with global teams during cross-continental shift handovers
- Implement proactive monitoring strategies to prevent outages
- Conduct system patching and maintenance during off-peak hours
Qualifications
- 5+ years in enterprise IT support with night shift experience
- Expertise in AWS/Azure, Active Directory, and enterprise networking
- CompTIA Security+ or equivalent cybersecurity certification
- Advanced troubleshooting skills for complex virtualized environments
- Strong documentation skills and proficiency in ITSM tools
- Ability to work independently with minimal supervision during night hours
- Experience with monitoring tools like Nagios, SolarWinds, or Datadog
- Relevant Bachelor's degree in IT or equivalent experience