Job Description
Join our award-winning IT support team as a Night Shift Support Specialist in Charlotte, NC! GlobalTech Solutions offers dynamic career growth, competitive benefits, and a collaborative culture. We're seeking tech-savvy professionals to provide critical after-hours support to enterprise clients while enjoying premium compensation and flexible scheduling. This direct-hire position includes comprehensive training, advancement opportunities, and a 24/7 support environment where your expertise directly impacts client success.
Responsibilities
- Provide Tier 2-3 technical support for enterprise clients via phone, remote access, and ticketing systems during night shifts
- Diagnose and resolve complex hardware/software issues including servers, cloud infrastructure, and networking
- Execute system monitoring, performance optimization, and preventive maintenance during off-peak hours
- Document all support activities using ITSM tools with precision and compliance standards
- Collaborate with global teams to ensure seamless cross-shift handovers and knowledge transfer
- Manage critical incident escalations with SLA adherence during night operations
- Contribute to process improvement initiatives for night shift efficiency
Qualifications
- 3+ years of enterprise IT support experience with night shift exposure
- Expertise in Windows Server, Active Directory, and cloud platforms (AWS/Azure)
- Strong networking fundamentals (TCP/IP, DNS, VPN, firewalls)
- Proficiency in ITSM tools (ServiceNow, Jira) and monitoring solutions (SolarWinds, Nagios)
- CompTIA Network+ or equivalent certification required
- Exceptional troubleshooting skills with proven root-cause analysis abilities
- Ability to work independently with minimal supervision in high-pressure scenarios
- Valid US driver's license for occasional on-site support