Job Description
Join our dynamic remote support team and become the backbone of our 24/7 operations! As a Night Shift Support Specialist, you'll provide critical technical assistance to clients across the Southwest while enjoying Tucson's vibrant desert lifestyle. This fully remote role offers competitive compensation, flexible scheduling, and career growth opportunities in a rapidly expanding tech environment. Work from home during evening hours (10 PM - 6 AM MST) and make a real impact without leaving your neighborhood!
Why You'll Love This Role:
• Work remotely from anywhere in Tucson
• Premium night shift differential pay
• Comprehensive health benefits and 401K matching
• Career advancement into senior IT positions
• Collaborative culture with virtual team-building events
Responsibilities
- Provide 24/7 remote technical support via phone, chat, and ticketing systems during night shift hours
- Diagnose and resolve complex hardware/software issues across Windows/Linux environments
- Monitor server/network infrastructure and respond to alerts within SLA timeframes
- Document all troubleshooting procedures and create knowledge base articles
- Collaborate with global teams to ensure seamless service continuity
- Escalate critical incidents to senior engineers with detailed impact analysis
- Conduct periodic system health checks and preventive maintenance
Qualifications
- 2+ years of technical support experience with remote/virtual environments
- CompTIA A+/Network+ or equivalent certification required
- Proficiency in ticketing systems (Zendesk, Jira) and remote desktop tools
- Strong troubleshooting skills for cloud infrastructure (AWS/Azure)
- Ability to work independently with minimal supervision during night shifts
- Excellent written communication skills for technical documentation
- Flexibility to adjust schedule during critical incidents
- US-based internet connection with stable 50+ Mbps upload speed