Job Description
Join our dynamic team as a Night Shift Support Specialist and kickstart your career in technology! No prior experience required – we provide comprehensive training to help you succeed. This role offers competitive pay, growth opportunities, and a supportive environment for motivated individuals ready to work overnight hours.
Why Albuquerque Tech Solutions? We're a leading IT services provider committed to employee development and community impact. Enjoy flexible scheduling, health benefits, and opportunities for advancement into specialized tech roles.
Responsibilities
- Provide 24/7 technical support via phone, email, and chat for enterprise clients
- Troubleshoot hardware/software issues and document resolutions in ticketing systems
- Collaborate with day-shift teams for seamless cross-functional support
- Maintain accurate knowledge base articles and support documentation
- Monitor system alerts and escalate critical infrastructure issues
- Deliver exceptional customer service with patience and professionalism
Qualifications
- High school diploma or equivalent (GED)
- Basic computer literacy and internet navigation skills
- Strong problem-solving abilities and attention to detail
- Excellent written and verbal communication skills
- Ability to work independently during overnight hours (10 PM - 6 AM)
- Flexible availability including weekends and holidays
- Willingness to complete paid company training program