Job Description
Join TechFlow Solutions as a Remote Tech Support Specialist and become the hero behind our seamless customer experiences! We provide all necessary equipment—laptop, headset, and peripherals—so you can hit the ground running from Sacramento. As a key member of our IT support team, you'll troubleshoot hardware/software issues, resolve network connectivity problems, and deliver exceptional service to our diverse client base. Enjoy flexible remote work with competitive benefits and career growth opportunities in a dynamic tech environment.
Responsibilities
- Diagnose and resolve complex technical issues via phone, chat, and remote access
- Install, configure, and maintain hardware/software systems
- Document cases meticulously using ticketing systems (Zendesk/Jira)
- Collaborate with Tier 2 engineers for escalated troubleshooting
- Train users on security protocols and best practices
- Monitor system performance and proactively address vulnerabilities
Qualifications
- 3+ years in technical support with remote work experience
- CompTIA A+/Network+ certification or equivalent
- Proficiency in Windows/macOS and cloud platforms (AWS/Azure)
- Exceptional communication and problem-solving skills
- Experience with ticketing systems and remote desktop tools
- Ability to work independently with minimal supervision