Job Description
Join our award-winning tech team as a Remote Tech Support Specialist in sunny San Diego! We're offering a $5,000 sign-on bonus for qualified candidates who start before September 30th. Enjoy flexible remote work while providing world-class technical support to enterprise clients across the US.
What We Offer:
- Comprehensive benefits package including health/dental/vision
- 401(k) with company matching
- Professional development stipend
- Home office equipment allowance
- Monthly team virtual meetups
Be part of a culture that values work-life balance and innovative problem-solving. Apply today and jumpstart your career in tech!
Responsibilities
- Diagnose and resolve hardware/software issues via remote support tools
- Provide exceptional customer service for enterprise clients
- Document troubleshooting processes in ticketing systems
- Collaborate with Tier 2/3 engineers for complex escalations
- Conduct system maintenance and updates as scheduled
- Train users on new technologies and best practices
- Monitor system performance and proactively address issues
Qualifications
- 3+ years of remote IT support experience
- Expertise in Windows/macOS troubleshooting
- CompTIA A+ or equivalent certification required
- Strong knowledge of networking fundamentals (TCP/IP, DNS)
- Experience with ticketing systems (Jira, ServiceNow)
- Excellent written and verbal communication skills
- Ability to work independently in a remote environment
- Valid California driver's license (for occasional onsite visits)