Job Description
Join our dynamic 24/7 operations team as a Night Shift Support Specialist at Wichita Tech Solutions! We're urgently seeking dedicated professionals to provide critical technical and customer support during overnight hours. This role offers competitive compensation, comprehensive benefits, and opportunities for career growth in a fast-paced environment. As a key member of our night operations team, you'll ensure seamless service delivery while enjoying a collaborative workplace culture focused on excellence and work-life balance. Apply today to become part of Wichita's leading tech support organization!
Responsibilities
- Provide 24/7 technical support via phone, chat, and remote access for enterprise clients
- Monitor and resolve system outages, security alerts, and performance issues during overnight hours
- Document incident reports, resolutions, and knowledge base updates in ticketing systems
- Collaborate with global teams during critical incident escalations
- Conduct system health checks and preventative maintenance during low-traffic periods
- Train junior support staff on protocols and troubleshooting methodologies
- Generate daily performance reports for morning shift handover
Qualifications
- Minimum 2 years experience in technical support or IT operations
- Strong proficiency with Windows/Linux systems and cloud platforms (AWS/Azure)
- Certification in CompTIA A+, Network+, or equivalent preferred
- Exceptional problem-solving skills with ability to work independently
- Experience with ticketing systems (Jira, ServiceNow) and monitoring tools
- Ability to remain calm and professional under pressure during critical incidents
- Strong written and verbal communication skills
- Flexibility to work rotating weekend shifts as needed