Job Description
Join TechSolve Solutions as a Remote Tech Support Specialist and kickstart your IT career with a $5,000 sign-on bonus! We're seeking passionate tech enthusiasts to deliver exceptional support to our clients across Indianapolis and beyond. Enjoy the flexibility of remote work while solving complex technical challenges and making a tangible impact. Our collaborative team culture offers growth opportunities, cutting-edge tools, and competitive benefits. Apply today to become part of our award-winning support team!
Responsibilities
- Provide remote technical support via phone, email, and chat for hardware/software issues
- Troubleshoot and resolve network connectivity, OS, and application problems
- Document cases accurately in ticketing systems (ServiceNow/Jira)
- Escalate complex issues to senior engineers with detailed context
- Conduct remote system configurations and installations
- Train clients on best practices for cybersecurity and data protection
- Collaborate with cross-functional teams to improve support workflows
Qualifications
- 2+ years in technical support or help desk roles
- Expert knowledge of Windows/macOS/Linux operating systems
- CompTIA A+ or equivalent certification preferred
- Experience with remote desktop tools (TeamViewer/AnyDesk)
- Strong analytical and problem-solving abilities
- Excellent written and verbal communication skills
- Ability to work independently with minimal supervision
- High-speed internet connection required